Shipping & Delivery

How Much Is Shipping?
We are currently offering Free Worldwide Shipping for orders $49 and above! For orders of a lower value, estimated shipping costs can be found on the product page. 

How do I change information on my order after it has been placed?
Please contact our Customer Service department by emailing support@millekids.com within 24 hours of placing an order.

Why Didn't My Order Come Together In One Package?
We ship your orders from warehouses in different parts of the world (US, Canada, China and Singapore) as our inventory is distributed across multiple fulfillment centers globally. This is so that you can receive your order faster, but it also means that items in your order may be shipping individually. Don't panic if you didn't receive all the items in a single package. Do reach out to us if you do not receive all your purchased items within 8 weeks and we will look into it.

Do You Ship Internationally?
Yes, we ship to most countries.

How Long Will My Order Take To Be Delivered?
Please allow 2-5 business days for processing your order. After which, your order will be ready to ship out. It usually takes only 7-14 business days for shipping to the US and 12-35 business days for international shipping, depending on your location. Please note that delivery time may be affected by holidays and peak season. **Kindly refer to the product page for the latest estimated shipping time.

Kindly note that these are estimated delivery times. While we are unable to guarantee delivery dates, we always do our best to deliver before or by the estimated date.

How Do I Track My Package?
We will send you a tracking number when your order ships. Simply visit the carrier's website and enter the tracking number to see the shipping status of your package.

Why Can't I Track My Order On The Website
Please note that the tracking information will be displayed 2-7 days after being updated. Therefore, if you can't find tracking information about your package, please try again 1-4 days later.

Why Is My Shipment Status Not Updating?
Your shipment may be delayed for different reasons. Common delays can be due to e.g. severe weather conditions and custom checks.

Help! There's A Problem With My Shipment!
Please contact our Support Team by sending us an email at support@millekids.com. Please be sure to include your order and tracking numbers, a brief explanation of the problem, and any case or reference numbers issued to you by the courier.

Customs Charges
The value and shipping information is printed on a sticker attached to the outside of your package when shipped. We will mark the package as a gift to our customers. HOWEVER, duties and taxes may be calculated and charged by customs officials in your country. This is beyond our control. As such, please be aware of the taxes and any other related charges that your country chooses to impose on the import.

How Much Will Customs Charges Be For My Country?
As charges are individually assessed by your country’s officials upon import, we are unable to provide an estimate on how much you may be charged. Charges vary from cases to case. Instead, please try to contact the customs officials in your country to get a better idea of what the customs charges may be for your order.