Refund & Return

What Is Your Refund Policy?
Millekids.com has a 30-day refund policy (from the day of delivery) for all orders placed through millekids.com. If you are not satisfied with your order for any reason, simply contact us at support@millekids.com for return instructions, printing of the return label by you and a refund. Please note we can only accept returns that are new or slightly used. A restocking fee of US$5 applies. Items are to be sent to 11923 NE Sumner St, STE 925052, Portland, Oregon, 97250, USA. Once verified, millekids.com will refund the amount paid for the item and delivery. The refund processing time may take up to 21 days, depending on the payment processor.

How do I change information on my order after it has been placed?

Please contact our Customer Service department by emailing support@millekids.com within 24 hours of placing an order. 

What If I Received A Damaged Product?
As consumers ourselves, we know the importance of quality and we always try to source for the best quality products for our customers. However, there are many factors that might have resulted your products to be damaged in the transit.

If you received a defective/damaged item, please kindly contact us by sending an email to support@millekids.com, let us know your problem and please do attach photos/videos which can clearly show the issue, so that we can best assist you.

Items are to be sent to 11923 NE Sumner St, STE 925052, Portland, Oregon, 97250, USA. Once verified, millekids.com will refund the amount paid for the item and delivery. The refund processing time may take up to 21 days, depending on the payment processor.